Service Level Agreement
Our commitment to engineering excellence, operational reliability, and absolute transparency in email verification infrastructure.
Last updated: January 20, 2024
1. What is this?
This agreement (SLA) explains our promise to you about how well our service works and how fast we help you if something goes wrong.
2. Your Own Server
Since SmartEmailVerifier runs on YOUR server, you are responsible for keeping that server running. We cannot control if your server goes offline.
Our Software Quality:We promise that our code is stable and will work correctly as long as you use a supported Linux system.
3. Our Online Services
For our online demo and API, we aim for 99.9% uptime every month. This means the service should almost always be available.
4. Support Response Times
If you have a technical problem, here is how fast we usually reply:
Within 24 hours.
Within 2-3 business days.
5. Updates
We regularly release updates to make the tool faster and more accurate. It is your job to download and install these updates on your server to keep everything running perfectly.
Need Tech Support?
Our engineering team is dedicated to your success. If you're experiencing downtime or need help with a complex setup, we're here to help.